Grievance Policy

Catholic Charities is committed to providing quality services. Every individual who receives services from Catholic Charities has a right to file grievances and recommendations related to services. A grievance is a formal complaint. A grievance can be about an employee or the agency, a violation of client rights or unhappiness with services or supports. Clients or personal representatives are encouraged to first share grievances and recommendations with program staff. To learn more or for assistance, please review our policy and contact program staff. Thank you.

Printable Grievance Policy

Medicaid Beneficiaries, Advocates and Others – DSRIP

Catholic Charities of Onondaga County is part of a Performing Provider System (PPS) under New York State’s Delivery System Reform Incentive Payment (DSRIP) program.  DSRIP focuses on health care system transformation, where providers work to improve and coordinate community based, primary care, mental health and preventive care services.  The lead PPS organization in our area is Central New York Care Collaborative, Inc. (CNYCC).  If you have any questions, concerns or complaints about these DSRIP projects or the CNYCC PPS, please visit or click here

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