Grievance Policy
Catholic Charities is committed to providing quality services. Every individual who receives services from Catholic Charities has a right to file grievances and recommendations related to services. A grievance is a formal complaint. A grievance can be about an employee or the agency, a violation of client rights or unhappiness with services or supports. Clients or personal representatives are encouraged to first share grievances and recommendations with program staff.
To learn more or for assistance, please review our policy and contact program staff. Thank you.
Medicaid Beneficiaries, Advocates and Others – DSRIP
Catholic Charities of Onondaga County is part of a Performing Provider System (PPS) under New York State’s Delivery System Reform Incentive Payment (DSRIP) program. DSRIP focuses on health care system transformation, where providers work to improve and coordinate community based, primary care, mental health and preventive care services. The lead PPS organization in our area is Central New York Care Collaborative, Inc. (CNYCC).
Title VI – Notice To the Public
Catholic Charities of Onondaga County gives public notice of its policy to assure full compliance with Title VI of the Civil Rights Act of 1964 as amended, the Civil Rights Restoration Act of 1987, Executive Order 12898, Executive Order 13166 and related statutes and regulations in all Catholic Charities of Onondaga County programs and activities.
Title VI of the Civil Rights Act of 1964 and related statutes and regulations, as amended, require that no person in the United States shall, on the grounds of race, color, sex, national origin, age, or disability be excluded from the participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity for which Catholic Charities of Onondaga County receives Federal financial assistance.
If you believe you have been discriminated against because of your race, color, sex, national origin, age, disability or other unlawful basis, you may file a complaint with Catholic Charities of Onondaga County or with the Federal Highway Administration (FHWA). A complaint must be filed within 180 days from the date of the alleged act of discrimination.
For more information, to obtain a Title VI Complaint Form (grievance form), and instructions on how to file a discrimination complaint, contact:
Kimmy Radell, Corporate Compliance Officer & Privacy Officer
Phone: (315) 362-7642
Catholic Charities of Onondaga County Client Complaint Policy & Procedures and Grievance Form